We are trying to make ourselves unnecessary.

How we work

We take on a small number of engagements at a time, because the alternative is spreading attention thin and calling it scale. Each one gets people who were in the first conversation and are still there at handover.

Work is priced as a fixed fee against a written scope. If the scope changes we re-quote in writing rather than quietly extending the meter. Billing by the hour pays us to be slow, and we would rather not be paid to be slow.

What we will not do

We do not take an engagement where the answer is already decided and what is actually wanted is a document that agrees with it. We will say when we think the project is wrong, and we will say it early, while it is still cheap to hear.

We do not build things only we can maintain. You get the code, the credentials, the documentation and the reasoning. If you decide to take it in-house the week after we finish, that is a success, not a loss.

Why engagements end

Every engagement has an end date agreed at the start. Open-ended retainers are comfortable for the firm and expensive for the client, and they quietly remove the incentive to finish.

After handover we come back at 30, 90 and 180 days to see whether the change held. Those reviews are part of the original fee. If something has drifted we would rather know than not.